FAST Support
Tell us what happened and we will help you get back to your workspace.
Contact support
Email contact@03-studios.com. Include your macOS version, FAST version and the step that failed. Please do not send your full license key; the email address used at checkout and the last four characters are enough to find an order.
Installation
FAST is distributed as a notarized macOS disk image. Open the DMG, drag FAST to Applications, launch it there and grant Accessibility permission when macOS asks.
Read the complete installation guide →License and customer portal
Your Polar receipt contains your license details. Use its customer portal link when present; if you cannot find it, contact us with the checkout email. To move a seat, open FAST and choose Settings › License › Deactivate This Mac before activating the replacement Mac. If the old Mac is unavailable, we can help recover the seat.
Refunds
Every purchase includes our 14-day money-back guarantee. One email is enough; there is no refund form.
Read the refund policy →Updates
FAST checks its signed update feed and verifies every update before installing it. You can change automatic checking and downloading in Settings › Updates.